These are the terms and conditions of use for www.ilovestage.com (Site). The Site is operated by ILOVESTAGE, Ltd (we, us and our). We are a limited company,
registered in England. Our registered company number is 7369288, and our registered office is at 4-12 Regent Street, London SW1Y4RG. We are a UK correspondent
of Korean Theatre Producers Association. Your use of the Site will be subject to these terms and conditions and by using the Site you agree to be bound by them.
We reserve the right to change these terms and conditions from time to time by changing them on the Site. These terms and conditions were last updated on
2. About us
ILOVESTAGE is a mobile and web platform for purchasing both same-day and future theatre tickets.
3. How we work
You can browse for tickets of theatre performances that are taking place that day or any days you wish to attend. There are discounted group tickets available regular
basis. If there are no discounted group tickets available, you then will also have access to the theatre owner's inventory where you can choose your individual seats and
purchase your tickets. You can pay for your ticket via our third party payment providers. Once you have purchased discounted group tickets, You will need to bring a
form of personal identification and your reference number when you collect your tickets from our office. When you have purchased individual tickets, you will receive
a confirmatory e-mail confirming (amongst other things) the number of tickets, price and reference number. You will need to bring a form of personal identification
and your reference number when you collect your tickets from the venue.
4. Ordering and availability
Tickets may be ordered by clicking on the items you wish to purchase and then following the prompts that will appear on-screen. You may check and correct any
input errors After placing an order, you will receive an email from us acknowledging that we have received your order and giving you an order reference number.
Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Ticket. All orders are subject to acceptance
by us. Where we accept your order, we will confirm such acceptance to you by sending you an email (Customer Voucher) that confirms that the Ticket order has
been placed (Order Confirmation). The contract between you and us in relation to the Tickets ordered (Contract) will only be formed when we send you the Order
Confirmation. After entering into the Contract, we will be under a legal duty to supply you with goods that are in conformity with the Contract.
5. Price and payment
The price of Tickets is as quoted on the Site from time to time. Prices include VAT. Prices are liable to change at any time, but changes will not affect orders in respect
of which we have already sent you an Order Confirmation. Payment for all orders must be made by credit or debit card on the checkout page. We will not charge your
credit or debit card until we send you your Order Confirmation. You should be aware that online payment transactions are subject to validation checks by your card
issuer and we are not responsible if your card issuer declines to authorise payment for any reason. Please note, it is possible that your card issuer may charge you
an online handling fee or processing fee. We are not responsible for this.
6. Cancellation and refunds
Purchases for tickets cannot be exchanged or refunded except in the following circumstances:
(a) If we discover an error in the price of the Tickets you have ordered, we will use reasonable endeavours to inform you as soon as possible and allow you to either
reconfirm your order at the correct price (crediting or debiting your account as applicable), or cancel your order. If you choose to cancel, you will receive a full refund
from us if you've already paid. If we are unable to contact you, this will be treated as a cancellation. (b) If an Event is cancelled or there is a material change to the
subject matter of the Ticket contract (that is what you have contracted to see) we will give you a full refund of the face value price paid or, if the face value has been
reduced by the Event Partner, the discounted face value. A material change is one which, in our reasonable opinion, makes the Event materially different to what
a purchaser of the Event, taken generally, could reasonably expect. For example, the use of understudies in a theatre performance does not constitute a material
change. If an event is re-scheduled (and you cannot attend the re-scheduled date), we will coordinate with the Event Partner on how your ticket(s) will be treated
however a refund cannot be guaranteed.
7. Our liability
Nothing in these terms and conditions shall limit or exclude our liability to you:
• for death or personal injury caused by our negligence;
• for fraudulent misrepresentation;
• for breach of any obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982;
• under Part I of the Consumer Protection Act 1987; or
• for any other liability that may not, under English law, be limited or excluded.
8. Intellectual property rights
All intellectual property rights in any content of the Site (including text, graphics, software, photographs and other images, videos, sound, trademarks and logos) are
owned by us or our licensors. In the event you print off, copy or store pages from the Site (only as permitted by these terms and conditions), you must ensure that any
copyright, trade mark or other intellectual property right notices contained in the original content are reproduced.
9. Your personal information
Use of your personal information submitted to or via the Site is governed by our Privacy and Cookies Policy.
10. External links
The Site may include links to external Site and Applications. We include these to provide you with access to information, products or services that you may find useful
or interesting. We are not responsible for the content of these Site and Applications or for anything provided by them and do not guarantee that
they will be continuously available.
These terms are personal to you. You may not transfer or assign any or all of your rights or obligations under any Contract.
All notices given by you to us must be given in writing to the address set out at the end of these terms and conditions. We may give notice to you at either the email
or postal address you provide to us when placing an order. If we fail to enforce any of our rights, that does not result in a waiver of that right. If any provision of these
terms and conditions is found to be unenforceable, all other provisions shall remain unaffected. These terms and conditions may not be varied except with our
express written consent. These terms and conditions and any document expressly referred to in them represent the entire agreement between you and us in relation
to the subject matter of any Contract. We are required by law to advise you that Contracts may be concluded in the English, Chinese, Korean languages.
These terms and conditions shall be governed by English law, and you agree that any dispute between you and us regarding them or any Contract will only be dealt
with by the English courts, provided that, if you are a consumer and not a business user and you live in a part of the United Kingdom other than England, the
applicable law of that part of the United Kingdom will govern and any dispute will only be dealt with by the courts there. Nothing shall prevent us from bringing
proceedings to protect our intellectual property
12. Contacting us
Please submit any questions you have about these terms and conditions or any problems concerning the Site by email to [email protected]